Under the initiative, these service channels now feature customised processes that address the specific needs and expectations of senior citizens
The Federal Tax Authority (FTA) has launched the Labaih Initiative, a new service framework aimed at providing senior citizens with tailored access to tax-related services, reinforcing the authority’s commitment to inclusive service delivery and enhanced quality of life.
The initiative is designed to enable senior citizens to complete tax-related applications, requests, and compliance obligations smoothly, efficiently, and accurately, while also ensuring their rights are exercised with full respect for privacy. According to a WAM report, the initiative reflects the FTA’s broader strategy of strengthening corporate social responsibility and improving service accessibility across all segments of society.
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The tailored processes and benefits under the Labaih Initiative will be delivered through the FTA’s Call Centre and Taxpayer Support Centres. These platforms already play a central role in assisting taxable persons with tax obligations and related requests in a manner that promotes ease, efficiency, and voluntary compliance.
Under the initiative, these service channels now feature customised processes and approaches that address the specific needs and expectations of senior citizens. The FTA said the enhancements aim to create a more supportive service environment that reduces complexity and ensures clarity throughout the customer journey.
The FTA explained that the Labaih Initiative aligns with its ongoing efforts to enhance its role in corporate social responsibility and contribute to improving the quality of life within the community. By introducing specialised processes for senior citizens, the authority is reinforcing its commitment to inclusivity and service excellence.
Khalid Ali Al Bustani, director-general of the FTA, said the initiative was launched to enhance the efficiency of service delivery while providing senior citizens with appropriate facilitation and a tailored approach.
“The FTA has launched the Labaih Initiative as part of its efforts to enhance the efficiency of service delivery and to provide senior citizens with appropriate facilitation and a tailored approach, in line with the directives of the wise leadership to ensure the highest levels of care, support and quality of life for them,” Al Bustani said.
He added that senior citizens represent a core and valued pillar of society, noting that the initiative reflects appreciation for their longstanding contributions to the community and the nation’s development across all sectors.
Through the Labaih Initiative, the FTA aims to introduce innovative tax process solutions that allow senior citizens to access all FTA services through mechanisms designed to ensure clarity, speed, and privacy. The initiative establishes a dedicated and simplified service pathway for senior citizens who may otherwise face challenges in completing tax procedures accurately.
The initiative includes a Direct Line service, whereby a specialised team at the FTA’s Taxpayer Support Office responds to all queries from senior citizens and follows up on their requests using simplified and efficient procedures.
Additional benefits include priority access through the FTA’s Call Centre and a Fast-Track service at the Taxpayer Support Centres, enabling faster processing of applications and transactions submitted by senior citizens.
The director-general stressed that the FTA remains committed to strengthening a tax environment that respects and protects the privacy of senior citizens and all taxpayers. This commitment aligns with the UAE’s future vision for social care, which focuses on developing innovative service models that empower senior citizens and enhance their well-being.
As part of the initiative, senior citizens are also provided with electronic access to documents, allowing them to view materials directly on the FTA’s website without the need to visit a Taxpayer Support Centre.
In addition, the FTA offers tailored awareness activities, including workshops and introductory sessions delivered using methods suited to the needs of senior citizens. These activities aim to enhance tax awareness and enable participants to understand and apply tax legislation, procedures, and FTA services confidently and accurately.
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